PMS Installations Specialist with French

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:

As a PMS Software Installations Specialist at Planet, you'll play a crucial role in providing consulting services for our hotel customers, installing their systems and training their teams. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage.

We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don't worry - we'll equip you with the necessary technical knowledge. Our team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training.

What will you do :

• Implement our property management (PMS) and payments products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in.

• Take ownership of customer inquiries, making decisions independently and assuming responsibility.

• Communicate articulately and maintain a friendly tone, even in high-pressure situations.

• Uphold a customer-centric approach, consistently striving to deliver exceptional service.

• Foster effective communication and collaboration within the team.

• Willingness to travel from time to time, if needed.

• Be flexible with your schedule, including availability for shifts and weekends.

Who you are

• You have a passion for learning. We will bring in-depth training for this role, and you will bring your customer and hotel experience.

• Possess friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers.

• Display a keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.

• Work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.

• Uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.

• Demonstrate critical thinking abilities, contributing to a helpful work environment and maintaining a strong awareness of quality standards.

• Collaborate effectively within a team environment, projecting self-confidence and a professional demeanor when interacting with customers and business partners.

• Professional experience in Hospitality sector (Front office / reservations) would be an advantage.

• Confident knowledge of the French and English language, both written and spoken (at least B2).

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.