Quality Resident (French Speaker)

About the job Quality Resident (French Speaker)

Job Title: Quality Resident (French Speaker)

Location: Aveiro, Portugal

Work Regime: Full-time & On-site

Step into a dynamic ecosystem where the future of business is created and lived every day. Be part of it!

At LUZA Group, passion, perseverance, and the drive to excel define our path to success.

Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a turnover surpassing 30M. With a strong presence in key marketsPortugal, Spain, Morocco, Brazil, Mexico, the United States, and Chinawe deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Our people and their talent power everything we do.

This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us?

Overview / Summary:

We are seeking a French-speaking Quality Resident for an automotive sector project. The role involves establishing quality contacts with customers, analyzing parts to determine usability, providing first-level support for quality issues, managing complaints, and coordinating sorting actions. Responsibilities also include conducting initial surveys on quality cases, supporting improvement projects under factory or product engineering supervision, assisting in project-phase coordination, preparing customer-specific reports, and monitoring authorized part rework at the customers vehicle factory.

Responsibilities and Tasks:

• Ensure adherence to customer rules and procedures.
• Facilitate swift and efficient communication between Quality and the customer's factory to address all customer needs.
• Coordinate activities related to the implementation of customer protection measures throughout the project and series phases.
• Take immediate action to mitigate quality issues affecting delivered products.
• Ensure the conformity of parts or components within our client's scope of responsibility during both project development and series production.
• Inspect parts before assembly on the vehicle or system.
• Verify that the latest technical specifications and modifications requested by the project and series teams are implemented by the supplier.
• Contribute to quality result reviews and implement customer protection measures for quality issues under our client's responsibility.
• Guarantee customer protection by ensuring compliance of parts through verification processes and making control or rework decisions as needed.
• Maintain responsiveness throughout the project to address supplier deviations.
• Act as a liaison between Customer Quality teams within our client's factories, Supplier Quality, and the customer's factory supplier quality teams to oversee the implementation of actions decided in quality meetings.
• Ensure that our client's and supplier's recommendations are properly applied at the customer factory.
• Monitor actions related to customer non-quality complaints.
• Manage the return and analysis of defective parts or components.
• Represent our client in quality review meetings.

Mandatory Requirements:

• Education: Technical degree or higher education
• Languages: High level of French, minimum C1; English skills will be valued.
• Stack Tech: Advanced knowledge of MS Excel, Power Point
• Seniority: 2-5 years of experience
• Ability to investigate and collect data related to non-quality issues, including communication with the organization's technical operations
• Non-quality cost management: Ability to analyze and track in detail the economic impact of corrective actions taken in response to non-quality incidents under the responsibility of the Horse.
• Effective written and oral communication.
• Negotiation skills: Abilities and techniques that allow a beneficial outcome for the company during a negotiation.
• Conflict resolution: Ability to manage conflict situations in a professional and persuasive manner, defending the company's position diplomatically.
• Customer orientation: Although you rigorously defend the company's position, if necessary, you must also be respectful and cordial and maintain a customer-oriented attitude to maintain a good relationship.
• Skills: analytical, decisive, proactive, communication and teamwork

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