Roumanie, BucharestRoumanie, Bucharest


Date de publication 14.04.2024

Sr CX Specialist with French (Hybrid)

Join a team recognized for leadership, innovation and diversity

We are an opportunity for a Lead Customer Experience Specialist to join us at Honeywell, in Bucharest, where you will be responsible in process a wide variety of maintenance related activities between Honeywell and customers, analyzes and take the necessary steps to resolve disputes and creating project structures. This is a hybrid role, 3 + 2 days model.

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.
Transform the way buildings operate to be safer, more productive and more energy conscious.
We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key requirements
• Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed);
• Handles customer configuration requests (creating, modifying, extending and creating links;
• Responsible to analyze and take the necessary steps to resolve disputes (credit issuance and reflow);
• Responsible to perform client request processing in SAP, Compass or FX;
• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.

Key skills and qualifications:• Passionate about customer service, with a professional, telephone manner and a confident personality;
• Fluent in English and proficient in French;
• Preferred minimum 1-2 years' experience in a customer services environment with proven record of delivering exceptional
levels of service;
• Ability to build relationships quickly and use this skill to ensure customers get exceptional service;
• Self-motivated with excellent communication skills.

Our offer:
• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Equal opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!


Additional Information
  • Category: Customer Experience
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
  • Nonexempt
Global (ALL)

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