Technical Support Engineer L1 (English&French)

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better!

We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products.

Location: Prague (CZ)

Your future responsibilities:

• Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
• Resolve problems with the best ability, case escalation to more senior members of the team, or L2
• Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
• Focus on root-cause analysis to resolve a problem
• Provide work-around, technical notes and Knowledge Articles
• Provide additional information and sample devices for L2/L3 by request
• Represent Company in a positive, professional manner when working with both external and internal customers
• Perform other services related tasks as assigned
• Provide 24/7 On demand (Stand-by) service
• Support Sales in technical offer preparation with best practise system project deployment

Some of essential requirements:

• Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
• Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
• Experience in the utility and/or energy management industry is desirable
• Experience in working in multicultural / distributed environment
• Very good communication and negotiation skills with focus on customer
• Problem Solving and Decision Making
• Good Comand of English and French

Why Join Us:

• Be part of a global industry leader at the forefront of energy management solutions.
• Join international Team dedicated to maintain the highest standards of security and security compliance.
• Join community where we respect each other, have open discussion and cooperate with talented professionals around the world, be inspired and develop yourself.
• Enjoy flexible work environment with benefity package which include - CAFETERIA system, Multisport Card, pension contribution, Yearly bonus, unlimited access to Online Learning platforms, Employee Share Purchase Plan

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

Job Title: Technical Support Engineer L1 (English&French)

Requisition ID: 19498

Location: