Irlande, DublinIrlande, Dublin


Date de publication 14.03.2024

VP, BPO (Cash Collections) - French & English Speaking

What you will love about Sidetrade and why you should be working here:

You want to join a fast-growing international company leader on its market? Are you eager to learn and ready to take on stimulating challenges? Sidetrade is the ideal opportunity for you! Come and join us!

We offer you the opportunity to join a dynamic learning culture, taking an agile approach to high-potential topics in an international world. You'll be encouraged to innovate, develop your skills and do what you love.

The Sidetrade Collection team in Dublin is a group of dynamic, collaborative, and very friendly people. Delivering a high-level Customer Service is what they are striving for each day and our customer satisfaction ratings show that.

For the third year in a row, Sidetrade wins the "Shared Credit Services Team Award" check it out here - Credit Awards


As a Vice President (VP) of Business Process Outsourcing (BPO), you are responsible for overseeing and managing the BPO operations within Sidetrade.

What you'll be doing:
  • Develop and implement the overall BPO strategy in alignment with the organization's goals and objectives.
  • Provide visionary leadership to the BPO team, fostering a culture of innovation, collaboration, and continuous improvement.
  • Oversee day-to-day BPO operations to ensure efficiency, effectiveness, and compliance with service level agreements (SLAs).
  • Drive operational excellence by implementing best practices, optimizing processes, and leveraging technology.
  • Build and maintain strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality BPO services.
  • Collaborate with clients to identify opportunities for process improvements and added value.
  • Develop and manage the BPO budget, ensuring cost-effectiveness and profitability.
  • Monitor and analyze financial performance, identifying areas for cost reduction and revenue enhancement.
  • Recruit, train, and develop a high-performing BPO team.
  • Foster a positive and collaborative work environment, promoting professional growth and employee engagement
  • Implement and maintain quality assurance processes to ensure the delivery of accurate and high-quality BPO services.
  • Monitor performance metrics and implement corrective actions as needed.
  • Identify and mitigate risks associated with BPO operations.
  • Ensure compliance with relevant regulations, industry standards, and internal policies.
  • Stay abreast of technological advancements in BPO and implement relevant technologies to enhance efficiency and productivity.
  • Collaborate with IT teams to integrate systems and tools that support BPO operations.
  • Effectively communicate BPO strategies, performance metrics, and achievements to key stakeholders, including senior management and clients.
  • Drive a culture of continuous improvement by promoting innovation and identifying opportunities for process optimization and automation.

What you'll need to be successful:
  • A bachelor's or master's degree in business, management, or a related field.
  • Fluent in both French and English
  • Extensive experience in customer services operations, with a proven track record of leadership and achievement. BPO or Credit & Collection would be a plus.
  • Strong analytical, strategic thinking, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of industry trends, best practices, and emerging technologies in the BPO space.
  • Entrepreneurial mindset with the ability to work autonomously.


At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

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Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

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