Are you passionate about games and would like to develop your skills in a fun international environment, this is the opportunity you are looking for!
Position Summary - Customer Support in Online Games (French)
We currently have a great (student) job opportunity for a Chat Operator that supports our players by answering all kinds of questions about GamePoint, our games, and the community and thus helping to improve our customers' satisfaction. The Customer Support in Online Games (French) is active in our community chats, answers the phone, and takes care of incoming support tickets via live chat, mail, and various social networks.
Note: EU residency is mandatory
Key Responsibilities
- You keep players happy and entertained
- Provide support in a combination of the following languages: French and English or Dutch
- Handle complaints in difficult and busy situations
- Assist with community events, offline and online
- You take care of several forthcoming activities such as localizations, social media scheduling, and live streams.
Educational & (Work) Experience
- You are currently studying (BA or MA)
- Working experience in a customer-oriented environment
Key Skills Required
Personal Characteristics
- You have a polite, thoughtful, and friendly attitude
- High level of empathy and a strong customer focus
- You are a team player
- Have a good sense of humor
- Willing to work on flexible hours, during the day, evening, and on the weekend
Essential skills
- You have a great affinity with (mobile) Games and the Gaming industry
- Basic computer knowledge and affinity with IT
- Fluency in English (speaking & writing)
Desirable
- Fluency in more European languages like; Dutch, Italian, German, Spanish or Portuguese
What do we have to offer
We offer a salary of €16,77 per hour (including holiday allowance and holidays), a lunch arrangement and a fun and casual work environment, frequent team-building events, and lots of more fun and perks! We have a casual international work environment in a beautiful historical building in the middle of the center of The Hague!
Contact
Are you interested in this position? I am happy to tell you more about the job, the department and the company in general! Feel free to contact Jeffrey Otterspoor (Director of Community Operations) via telephone: +31 70 311 011 0 or per e-mail:
[email protected].
Want to Learn More about GamePoint? See for more info information our corporate Website: www.gamepoint.biz
Please do not contact us for sales purposes